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Frequently Asked Questions

Q: Do you offer a free design service?

Yes, we offer a free design service within our normal working areas; otherwise the charge for the design service would depend on the distance and travelling time from our showroom.

Q: Do you only offer a fully fitted service?

Our customers prefer the fact that we undertake all aspects of the installation, but we do offer a supply only basis if you wish to fit the units yourself.

Q: Can you design rooms from architect’s plans?

Yes, our service is bespoke, we use drawing boards therefore you will find our designs can be more flexible as we are not restricted by standard sizes.

Q: Do you make your cabinets and furniture?

Yes, all our cabinets and furniture is hand crafted here in our two workshops. We have been manufacturing furniture for over forty year and offer a large range of styles from modern gloss units to traditional Oak. We also use Maple, Walnut and other materials by request.

Q: What materials do you use for the interior of your units?

We use colour matched 18mm three core high density particle board, as well as veneered Birch Ply. Both materials come with a colour matched front edge.

Q: What colours and finishes do you do?

We have our own spray booth therefore can do any colour. High gloss is very popular at the moment, this is achieved by buying special paint and then we polish them up. We also do a lot of clear lacquer work as many clients like to see the wood grain. Hand painted kitchens are popular in a more traditional home; the kitchen will be fitted then painted by our decorator on site. We also provide a hand painted effect kitchen which may provide more durability in a busy household.

Q: Can you design other rooms?

Yes, do not be fooled, with our creative designers and materials at our fingertips in our workshops we have been known to do anything from bespoke free standing furniture to hotel refits.

Q: Are your electricians Part P registered.

For more intricate electrical work we use the same company of electricians who are registered.

Q: Is your gas fitter Corgi registered?

Yes.

Q: Are you affiliated to any other group?

Yes the KBSA, Guild of Master Craftsmen, we have the Investors in People Award and we are members of the CITB. We With regards to appliances and sanitary ware we are Neff Master Partners and a Showroom of Excellence for Smeg and Vitra.

Q: Do you offer an aftercare service?

Yes, we are always here to help and advise 6 days a week. Plus in addition we regularly hold cooking demonstrations on appliances which many clients find extremely informative. This year we have had Neff, Britannia and Aga demonstrations.

Q: Do you offer guarantees?

Yes, all appliances, fitting and worktops have their own manufactures guarantee, our units are guaranteed for life.

Q: What are your payment terms?

20% deposit, 70% on delivery and the final 10% on completion.